Next Level UTV Return Policy:

Damages:

All goods are carefully packed and in good condition when shipped. Please inspect merchandise upon arrival. Next Level UTV assumes no responsibility beyond transfer to the carrier(s) in good order and is not responsible for lost items, damaged items, or delivery delays occurring thereafter. If goods are damaged or lost during shipping, please contact us immediately as a claim must be made with the carrier within 72 hours from receipt. The carrier is financially responsible for all damages the occur to the good while in possession of that carrier.

Refund/Return Policy

Wrong, Damaged or defective items:

Our goal is for you our valued customer to be satisfied with your purchase. Items sent incorrectly, damaged or defective will be exchanged or refunded in full.  If an item needs returned please contact Next Level UTV for a RA# (Return Authorization Number) within seven (7) days of receipt.  No returns will be accepted after 15 days of receipt.  The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  All items should be returned in as clean condition as possible.  Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc. All other returns: For discrepancies not related to damaged, defective or wrong item, the customer must contact Next level UTV within seven (7) days of receipt to get a RA# (Return Authorization Number).  No returns will be accepted after 15 days of receipt.  Customers have 15 days from receipt to return items prior to use.  The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  There is a restocking fee of up to 20% for the authorized return of new products.  All returned items must be in new condition and in their original packaging in 100% sealed resalable condition, or we may refuse to issue credit.  The customer is responsible for any and all return shipping charges unless we shipped an incorrect, damaged or defective item.  Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.